AI Support & Sales Assistants
We deploy custom AI assistants grounded in your proprietary knowledge base, product docs, and historic communications. Available 24/7 across your helpdesk, website, or internal tools, these assistants handle frontline queries accurately while seamlessly escalating edge cases to your team.
Best for: Customer support and sales organizations seeking to resolve repetitive inquiries instantly, lower average handling time, and increase conversion without scaling headcount.
Grounded 24/7 Intelligence for Customer Engagement
Modern customers and enterprise clients expect accurate, contextual, and immediate answers 24 hours a day across web, chat, and mobile channels. Hallucinating chatbots damage brand trust and alienate users. We build specialized AI support and sales assistants strictly grounded in your technical documentation, knowledge bases, and CRM data—providing intelligent multi-format search, automated appointment scheduling, and smooth escalation transitions to human agents whenever confidence thresholds drop.
What's included
Proprietary RAG knowledge indexing
Indexing help centers, internal wikis, PDFs, and ticket histories into high-density vector databases for precise factual retrieval.
Multi-channel deployment
Native embedding into web chat widgets, Slack, Zendesk, Intercom, Salesforce, or WhatsApp where your users and team communicate.
Brand voice & persona customization
Tuning system prompts and response templates so the assistant reflects your exact tone, terminology, and brand guidelines.
Seamless human escalation protocols
Intelligent intent detection that instantly transfers complex queries to live agents along with complete conversation summaries.
Conversation analytics & gap discovery
Reporting dashboards highlighting common user questions, deflection rates, customer satisfaction scores, and unmapped documentation gaps.
How we deliver
A phase-gated engineering process designed for transparency, zero compliance surprises, and rapid velocity.
Task Scoping & Data Audit
We isolate the specific operational task to automate, audit source data quality, and define strict evaluation benchmarks for accuracy and speed.
Real-Data RAG Prototyping
We build a rapid working prototype against your actual data, testing vector retrieval, embeddings, and prompt strategies before full build.
Guardrails & Human-in-the-Loop
We install input/output firewall proxies, hallucination controls, automated evaluation benchmark suites, and fallback human approval gates.
Production Deploy & Monitoring
Deployment to production with continuous token expenditure tracking, latency monitoring, and automated knowledge base update webhooks.
Questions people ask
Won't it give wrong answers to customers?
We ground the assistant strictly in your documentation via RAG, limit it from speculating on ungrounded topics, and trigger human handoff the moment confidence drops.
Where does it live and how is it integrated?
Wherever your users and team already operate — embedded in your web app, Zendesk, Intercom, Slack, Salesforce CRM, or WhatsApp.
How does the assistant hand off complex conversations to a human agent?
It transfers the ticket or chat thread directly into your helpdesk queue accompanied by a structured summary of customer intent and steps attempted.
Can the assistant search across multiple document formats?
Yes. Our indexing pipeline processes PDFs, Notion pages, Zendesk articles, Google Docs, and website pages into a unified vector search database.
How frequently is the knowledge base updated when our docs change?
We configure automated webhook synchronization so updates to your documentation or help center re-index automatically within minutes.
More in Artificial Intelligence
AI Workflow Automation
Automate a specific manual process end to end.
Custom AI Agent Development
Agents scoped to a task, not a science project.
AI Adoption, Training & Enablement
Get your team using AI well, not just installing it.
Data + Systems Integration
Connect the tools and data your AI needs to work.
A new era of software risk. Ship past it with Lumyte.
Tell us what you're building or what's breaking. We'll reply with next steps, not a sales deck.
- hello@lumyte.com
- Phone
- +91 72330 30040
- Studio
- Patel Nagar, NeelmathaLucknow, Uttar Pradesh 226002